Coronavirus (COVID-19) Updates
We would like to reassure all of our members that we are operating with COVID safe plans in place.
Please read the following important information regarding COVID-19 CoronavirusThe Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.
We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.
We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.
Please see the latest update on the situation below.
Remember if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.
As of Thursday 16 December, the State Government has announced that people under 18 will no longer be required to show proof of their vaccination status at all venues, including gyms, pools, and other recreation venues. Learn how to provide proof of vaccination.
Remember to continue to check-in via the Services VIC app upon entry.
Read more about the latest VIC Government Update.
To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.
We thank you, our community for the continued support, let’s continue to stay safe.
Let's get back to what we love, let's get vaccinated!
COVID UPDATE 18 November 2021
✅Proof of vaccination must be shown for all visitors aged 12 years & 2 months or older.
😷Masks are no longer mandatory in our venue. However, we ask you to please carry a mask and wear it when you cannot physically distance.
📱Remember to continue to check-in via the Services VIC app upon entry.
😀We thank you, our community for the continued support, let’s continue to stay safe.
For more information, please visit our website. Remember, please be kind to our staff as they work through these restrictions.
Update - 24/03/2021
Update. Eased restrictions and Check-In requirements
In line with the announcement from the VIC Government, from 6pm on Friday 26 March, Victoria will further relax its COVIDSafe Settings.
Face masks will no longer be required in retail settings but Victorians will still need to carry one with them at all times.
There will no longer be limits on capacity (other than 1 per 2sqm density quotient). Please check our website for operating and timetable updates.
As required by the VIC Government, we must manage Check-In and Out for Contact Tracing record keeping.
What does this mean for you and us?
- Pen and paper contract tracing methods are no longer a suitable form of contact tracing
- All members, staff and visitors should Check in using the Services Vic app
How to use the Services Vic app?
- The free Services Vic app is available for download from the Google Play Store and Apple App Store.
- You should use the Services Vic app each time you enter and exit our facility
If you do not have a smartphone or are unable to use one, others in your group can check in for you or staff at the premises will be able to check you in manually.
For more information and FAQs, CLICK HERE
Our Centre’s COVIDSafe initiatives and practices are still in place to ensure a safe experience in our venue. This includes the use and provision of hand sanitiser stations, social distancing measures and revisions to our classes to cater for capacity restrictions.
Click HERE for information from VIC Govt.
Thank you for your cooperation as we work to stay COVID-Safe.
Frequently Asked Questions Expand all
What are we doing to minimise health risks in-Centre?
The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
What information and advice will help our members?
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website
Can I suspend my membership, given the current situation?
All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.
If I have or am undergoing a period of self-isolation, what happens to my membership?
If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
What happens to Swim School or Personal Training sessions I have booked?
If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.
Are free trials and guest passes still available?
With our tightened control measures surrounding international visitations, free trials and guest passe will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.
Are casual passes still available for purchase?
With our tightened control measures surrounding international visitations, day passes will only be available to local residents.